lumos4d Platform Privacy Notice

This page describes what we collect when you use lumos4d and how we keep that data protected. We take your privacy seriously—your personal information is encrypted, stored securely, and used only for the purposes outlined here. Whether you access lumos4d on Android, iOS, or desktop, the same privacy commitments apply.

We collect data to verify your identity, process your payments, settle your game results, and provide customer support. We don't sell your data to third parties, and we don't use it for marketing purposes without your consent. If you have questions about how we handle your information, our support team can explain our practices in detail.

What data we collect on lumos4d

When you register an account, we collect your full name, date of birth, email address, and mobile number. We use this information to create your account and to contact you about your account activity or service updates. We also collect your government-issued ID and proof of address during identity verification—these documents are encrypted and stored separately from your account profile.

When you use lumos4d, we log your login times, IP address, device type (Android, iOS, or desktop), and browser information. We collect this data to detect fraudulent access and to improve our platform's performance. We also record your game history, including which games you played, when you played them, and your account balance at each transaction. This information is stored in your Statistics section and is accessible to you anytime.

When you make a deposit or withdrawal, we collect payment details—your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account information (mobile banking, local payment, online payment, e-wallet). We use this data only to process your transactions and to comply with anti-money-laundering regulations. We don't store your full payment credentials; we store only the last four digits and the payment method type.

How we use your data on lumos4d

We use your data for five main purposes: account verification, payment processing, game settlement, customer support, and compliance. Your identity documents are used only to verify that you are who you claim to be and that you meet our eligibility requirements. Your payment information is used only to process deposits and withdrawals. Your game history is used to settle results and to provide you with a record of your account activity.

We use your email and mobile number to send you account notifications—login alerts, deposit confirmations, withdrawal status updates, and support responses. We don't send marketing emails unless you opt in. If you want to stop receiving notifications, you can adjust your preferences in your account settings.

We may use aggregated, anonymised data (data that cannot identify you personally) to improve our platform, analyse user behaviour, and develop new features. For example, we might analyse which games are most popular or which payment methods are used most frequently. This analysis helps us serve you better, but it doesn't involve sharing your personal information.

Third-party processors and data sharing

We work with third-party payment processors to handle deposits and withdrawals. These processors have access to your payment information only to the extent necessary to complete your transaction. We require all processors to maintain the same level of data protection that we do. We don't share your personal information with any other third parties except as required by law.

Our servers may be located outside your jurisdiction. If you're in Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored on servers in other countries. By using lumos4d, you consent to this international data transfer. We maintain the same security standards regardless of server location.

We at lumos4d believe your data is yours. We protect it, we don't sell it, and we give you control over how it's used.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences. These are functional cookies—they don't track you across other websites. We don't use advertising cookies or third-party tracking tools. If you disable cookies in your browser, you may not be able to stay logged in on lumos4d.

Your rights regarding your data on lumos4d

You have the right to access, correct, or delete your personal data. You can view your account information anytime in your account settings. If you want to correct information (such as your email address or phone number), you can update it directly. If you want to delete your account and all associated data, contact our support team, and we'll process your request within 30 days. Your account balance will be withdrawn to your registered payment method before deletion.

You also have the right to request a copy of all data we hold about you. We'll provide this in a machine-readable format (such as CSV) within 14 business days. If you believe we've mishandled your data, you can file a complaint with our support team or with your local data protection authority.

Data retention on lumos4d

We retain your account data for as long as your account is active. If you close your account, we keep your data for seven years to comply with anti-money-laundering regulations. After seven years, we delete your personal information, though we may retain anonymised transaction records for statistical purposes. Your identity documents are deleted immediately upon account closure unless we're required by law to retain them.

Contact us about privacy

If you have questions about our privacy practices or want to exercise your data rights, contact our support team via in-app chat, email, or contact form. We're available in English and local languages. We typically respond within a few hours during business hours. Our team can explain how we handle specific types of data, help you access your information, or assist with data deletion requests.

We update this privacy notice from time to time to reflect changes in our practices or legal requirements. We'll notify you of material changes via email or in-app message. Your continued use of lumos4d after an update constitutes your acceptance of the updated notice.